FAQ

Frequently Asked Questions

Find quick answers to common queries regarding our products, shipping, returns, and order management at Vellyno.
How long does international shipping take to arrive?
We process all orders within 1 business day. Standard international transit typically takes between 4 to 7 business days, resulting in a total estimated delivery timeframe of 5 to 8 business days across all supported destinations with full tracking.
We accept all major credit cards including Visa, Mastercard, American Express, Discover, Diners Club, and JCB. Additionally, we support bank debit cards as well as express digital wallet options like Apple Pay and Google Pay for quick, secure checkout.
We offer a 30-day hassle-free return policy. If your cosmetic storage box arrives damaged, defective, or incorrect, contact our support team to receive a prepaid return label. We cover 100% of return shipping costs with zero restocking fees charged.
Once your order is dispatched from our fulfillment center, our system automatically emails you a shipping confirmation notice containing your unique parcel tracking number and a direct online tracking link to monitor your delivery status in real time.
Yes, our cosmetic storage boxes are constructed from durable, high-grade materials that are effortless to maintain. Simply wipe the surfaces gently with a soft, damp cloth and mild liquid soap to remove makeup residue and keep them looking pristine.select a delicate cycle inside a laundry bag. Air dry away from direct sunlight and use a low-heat iron on the reverse side if needed.